FTMO Trust Report - Prop Firm
Trust Score: 83/100 - High Trust
FTMO demonstrates strong legitimacy across all evaluated parameters, with publicly identified founders possessing banking and trading backgrounds, clearly documented trading rules allowing diverse strategies, and an exceptional track record of reliable payouts processed within 1-2 business days. The firm maintains an impressive 4.8/5 Trustpilot rating based on over 37,000 reviews, 24/7 multilingual customer support, and competitive profit splits (80-90%), though challenge fees are positioned at the premium end of the market. While a small percentage of traders report account closure disputes and elevated evaluation difficulty compared to competitors, the overwhelming evidence supports FTMO as one of the industry's most established and trustworthy prop firms with $500M+ in verified payouts.
Payout Reliability
Score: 88/100 (Weight: 25%)
About 92% of traders gave FTMO a perfect 5-star rating, praising clear rules, prompt and reliable payouts, and responsive customer service. FTMO has the most reliable payouts, which get processed in 1-2 business days. Payouts are processed quickly, typically within one to two business days, and traders can request payouts as frequently as every 14 days. FTMO has one of the strongest payout reputations in the industry, with thousands of publicly verified withdrawals shared across Discord, YouTube, and social media. FTMO paid out over 75 million USD to successful traders in 2023. Extensive positive payout reviews across multiple platforms with minimal complaints relative to volume.
Leadership & Background
Score: 85/100 (Weight: 20%)
Otakar Šuffner, co-founder and CEO, graduated from the University of Economics in Prague with a degree in banking and insurance. He founded FTMO in 2015 together with co-founder Marek Vašíček. Prior to FTMO, he worked at Raiffeisenbank and tested applications at the consulting company Accenture. The founders received the prestigious award EY Entrepreneur Of The Year in the category Technological Entrepreneur 2022. Both founders are publicly identified with verifiable professional backgrounds and trading experience. Leadership team has expanded with experienced professionals including a CFO and Chief Legal Officer from major firms.
Trading Rules & Fairness
Score: 78/100 (Weight: 20%)
Trading must be legitimate in line with proper risk management, conform to real market conditions, and not resemble forbidden practices. News trading is allowed freely during FTMO Challenge phases without restrictions. Traders must hold positions for at least 4 days in the evaluation phase with no restrictions on trade timing. Traders can trade all instruments available including Forex, Indices, Commodities, Stocks, and Crypto. FTMO openly states that the majority of reward withdrawals are processed smoothly, and only a very small number require internal review. Rules are clearly documented but some traders report account closures for behavior patterns deemed non-compliant.
Reviews & Reputation
Score: 84/100 (Weight: 15%)
On Trustpilot, FTMO holds a strong 4.8/5 rating based on more than 14,000 reviews. FTMO has a strong reputation in the prop trading industry, supported by an Excellent rating on Trustpilot with over 32,000 reviews. FTMO has an Excellent ranking on Trustpilot, scoring 4.8 stars with over 37,000 reviews. Some negative reviews exist mainly from traders who failed the evaluation due to strict rules around losses or delays in receiving funded accounts, with complaints about lot size limits appearing occasionally but being rare. The overwhelming majority of reviews are positive focusing on transparency, customer service, and payout reliability.
Customer Support
Score: 86/100 (Weight: 10%)
FTMO has a dedicated in-house customer support team available 24/7, providing assistance in 20 languages and ensuring fast and reliable support. FTMO offers round-the-clock customer support in 16 languages with support available through multiple channels including live chat, email, and the Discord community. Support is available via Live Chat, WhatsApp and Email with an in-house support team available 24/7. FTMO benefits from their reasonably large live chat Discord community channel. Reviewers consistently praise responsive, professional, and helpful customer service across multiple platforms.
Pricing & Value
Score: 72/100 (Weight: 10%)
FTMO advertises an 80% profit split by default, rising to 90% when traders meet the Scaling Plan criteria. Some challenges note that FTMO fees are expensive compared to other firms emerging in the market, with the challenge and funded account drawdown limits and profit targets being quite challenging compared to other prop firms. FTMO does not impose any profit targets for withdrawals and there are no withdrawal fees. FTMO offers a free trial with the same trading conditions as the paid version, allowing traders to test completely risk-free before committing to the paid evaluation process. Pricing is on the higher end for the industry, but the firm refunds challenge fees upon passing and provides substantial educational value.